Support

Tell us what’s wrong.

A person reads every one of these — there’s no bot in front of this box. If money is involved, say which knock or order and we’ll pull the record before we reply. You don’t need an account to write to us.

What happened, and what did you expect instead? Anything you can give us — an address, a date, an amount — gets you a faster answer.

Your email — where the answer goes

Goes to support@doorchannel.com

Answered already

How the money moves

When you're charged, when you're refunded, and who holds it in between.

What we do with your data

What we store, what we never store, and how to get it all back or deleted.

The terms

The rules both sides are agreeing to.

Prefer your own mail client? support@doorchannel.com reaches the same place. If a knock is involved, open it from My offers and write from there — the knock’s state travels with the message.